Why Your Dealership Needs to Intercept Bad Reviews NOW

How Does Your Local Reputation Compare?

One of the best strategies for dealing with bad reviews?
Prevent them altogether...

5 Tips for Preventing Bad Reviews

Provide Great Service

The first step is simply to ensure your customers receive exceptional service throughout their purchase journey. If your customers are pleased with the experience you’ve created, they’re more likely to leave a positive review.

Online Reputation

Reviews on Facebook, Google, or other sites specializing in customer reviews are necessary to monitor and interact with. A good social listening program automates this and can alert you to problem posts.

Ask for Feedback

The first step is simply to ensure your customers receive exceptional service throughout their purchase journey. If your customers are pleased with the experience you’ve created for you, they’re more likely to leave a positive review.

Ask for a Review

Beyond just checking in with the customer on their experience, ask them to leave you a review. It’s nice to offer an incentive, but just asking often nets positive results, and positive reviews can help offset negative ones.

Address Bad Reviews Publicly

If your social listening does uncover a negative review online, post a reply that apologizes for the experience, indicates it’s not up to your standards, and then take the conversation offline by inviting a direct discussion.

Get More 5-Star Reviews!

And, Learn How to Limit Negative Reviews!

Automatically follow reputation management best practices so you can focus on what you do best, selling vehicles.

Partner With AutoSweet & Put Your Reputation Management on Autopilot!

Get Alerted Whenever Your Dealership Gets a New Review

Receive More Positive Reviews & Intercept Negative Ones

Automate Responses to Both Positive & Negative Reviews

Partner with a company where your success matters.
At AutoSweet, You’re not just one of thousands of other dealerships.

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What Our Dealership Partners Say About AutoSweet

We have been working with AutoSweet for several years now, and their team is excellent!

Running a three-store Auto Group has plenty of challenges, and their team provides the kind of support that makes our efforts run smoothly. Whenever we request some special attention, they respond quickly and with professional results.

Mike Lacombe

Internet Director, Poway Auto Group

AutoSweet makes measuring the performance of our marketing campaigns a breeze. Their dashboard gives us immediate insight into important KPIs like open and clickthrough rates, conversion rates and the hugely important performance indicator, sales!

Seeing how each of our dealerships perform with their chosen marketing by spend and actual measured sales from our DMS is invaluable to helping us make decisions about where to spend our marketing dollars.

Chesney Hellmuth Floyd

Marketing Manager, Passport Auto Group

AutoSweet has produced great results over the past two years. Ryan, my digital marketing consultant, reviews with me monthly stats including sales results.

It’s refreshing to work with a consultant who truly cares about my dealership and just doesn’t move on to the next sale.